REFUND & WARRANTY POLICY
We strive to deliver high-quality e-bike products designed for performance, safety, and reliability. Please review this policy carefully before placing an order.
REFUNDS & RETURNS
We do not offer refunds or returns for change of mind, change of circumstances, incorrect selection, or buyer error.
Please ensure you double-check your order details, specifications, and measurements before completing your purchase.
Once an order has entered production or been shipped, it cannot be cancelled or refunded.
Products sold by 2Fast Ebikes are intended for off-road, private property, or competition use unless otherwise stated.
Used, installed, or modified items cannot be returned unless confirmed faulty under warranty.
If your order has not yet been dispatched or shipped, we will do our best to assist with adjustments where possible.
Order cancellation fees may apply.
WARRANTY COVERAGE
While we do not offer refunds for change of mind, we stand by the quality of our products and provide warranty coverage for manufacturing faults only.
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Battery: 6 months
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Motor: 6 months
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Other Kit Parts: 6 months
Warranty coverage applies only if the product has been professionally installed by a qualified e-bike technician or licensed auto electrician.
Proof of professional installation, such as a technician’s invoice or service receipt, will be required to make a warranty claim.
Damage caused by incorrect installation, misuse, modification, incompatible components, improper wiring, or failure to follow installation instructions is not considered a manufacturing fault and will not be covered under warranty.
If a product is not eligible for warranty coverage, replacement parts may still be available for purchase at the customer’s expense.
INSTALLATION & SAFETY NOTICE
E-bike conversion kits, batteries, and electrical components require advanced technical knowledge for safe installation and operation.
Incorrect installation, modification, or improper use may result in:
Component failure
Electrical damage
Loss of performance
Injury
Void warranty coverage
To maintain warranty eligibility, installations should be carried out by a qualified e-bike technician, licensed electrician, auto electrician, or experienced mechanic familiar with high-power electrical systems.
Customers accept full responsibility for ensuring:
The product is suitable for their intended application
The bike/frame is compatible
The installation is performed correctly
The product is operated safely and lawfully
*Please read our Terms and Conditions regarding battery fitment before purchasing*
WHAT’S NOT COVERED
Warranty claims will not be accepted if the fault is caused by:
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Improper or unprofessional installation
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Incorrect wiring or voltage pairing
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Modified connectors or cut cables
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Water damage, corrosion, or exposure to heavy rain
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Burnt components, melted wires, or short circuits
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Opening, tampering, or disassembling the product
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Misuse, overloading, or negligence
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Using incompatible parts, batteries, or controllers
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Physical damage, impacts, crashes, failure to remove bottle cage holder bolts, failure to apply loctite on brake rotor bolts
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Failure to follow installation and safety instructions
Important: It is the buyer’s responsibility to confirm compatibility and specifications before installation.
Refunds or warranty claims will not be issued for issues caused by user error or improper setup.
If an item is excluded from warranty coverage, replacement components may still be purchased through us at the customer’s cost.
FAULTY PRODUCT CLAIMS
If you believe your product is faulty under warranty:
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Contact us at info@2fastebikes.com within 48 hours of discovering the issue.
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Provide your order number, a description of the problem, and clear photos/videos showing the fault.
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A technician report or installation invoice will be required to verify that the issue is manufacturing related.
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Once approved, we will provide return instructions or arrange replacement parts.
Customers are responsible for return shipping costs unless a confirmed manufacturing fault is found.
PROCESSING TIME
If a replacement or repair is approved, please allow up to 10 business days for processing.
Courier delays, customs delays, supplier processing times, or bank processing times may affect final completion times.
By completing a purchase through 2Fast Ebikes, you acknowledge that you have read, understood, and agreed to this Refund & Warranty Policy, along with our Terms & Conditions.