Privacy Policy
Last Updated: August 4, 2025
This Privacy Policy explains how 2Fast E‑Bikes (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website (2fastebikes.com) or use our services. By using our site, you agree to the practices described here.
We may update this policy from time to time — the latest version will always be posted here.
1. Information We Collect
a. Directly from you:
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Name, address, phone number, and email
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Order details and payment confirmation
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Account login details
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Customer service communications
b. Automatically when you use our site:
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Device type, browser details, and IP address
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Usage patterns via cookies and similar technology
c. From third parties:
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Shopify (store platform)
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Payment processors (for billing)
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Shipping and analytics partners
2. How We Use Your Information
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To process orders and manage your account
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To provide customer support
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To send order updates, marketing, or promotions (you can opt out anytime)
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To detect and prevent fraud
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To improve site performance and ads
3. Cookies
We use cookies to improve your shopping experience and personalise content. You can control cookie settings through your browser. For details, see Shopify’s Cookie Policy.
4. Sharing Your Information
We may share your information with:
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Service providers (IT, payment, shipping)
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Business and marketing partners
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Legal authorities when required
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Affiliates within our company group
We do not sell or share your sensitive personal information without consent.
5. Your Rights
Depending on where you live, you may be able to:
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Access or correct your data
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Request deletion
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Opt out of targeted advertising
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Receive a copy of your data
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Withdraw consent at any time
To make a request, contact us at info@2fastebikes.com. We may verify your identity before processing your request.
6. Data Retention & Security
We keep your information as long as needed to provide services and meet legal requirements. We use security measures to protect your data, but no method is 100% secure. Avoid sending sensitive details through unsecured channels.
7. Children’s Privacy
Our site is not intended for children under 16. We do not knowingly collect their personal information.
8. International Users
If you are outside Australia, your information may be stored and processed in other countries. We use recognised safeguards for international data transfers.
9. Contact Us
If you have questions about this policy or how your data is handled, email:
info@2fastebikes.com